Collaborator | Identifies and leverages the skills of others; rapidly creates synergy in complex networks through working in partnerships. | Creates a feeling of succeeding and failing together; team integrator; collaborative team orientation; create synergies through working in partnership collaborating with ease across many different teams; valuing the contribution of new work partners and different interest groups; building collaborative relationships |
Effective communicator | Sets clear expectations; communicates openly, honestly and frequently; knows how to modify for diverse audiences. | Communicates clear expectations; communicates often and openly; create a climate of reciprocal trust; create warm collaborative relationships |
Charismatic & inspirational | Projects optimism and energy; persuasive and charismatic even in times of crisis; inspires commitment. | Inspiring and motivational; project optimism and energy; charismatic and persuasive (even in times of crisis); inspires and motivates through action; inspirational persuade and influence stakeholders; inspire people to follow them; inspiring commitment |
Social and emotional intelligence | Exhibits high levels of self-awareness; recognises and understands their emotions as well as those of others; harnesses this insight to have effective interactions and drive performance with a diverse range of people. | Managerial wisdom social intelligence; emotional intelligence; understands others and owns emotions |
Customer acumen | Keen and quick to gain insight on customers and market; applies the insight for competitive advantage. | Seek to get inside customers’ minds, understand their needs and wants; show commercial acumen and business judgment |
Decisive & accountable | Executes and achieves results through quick and effective decision making even with limited information; follows through and takes ownership of outcomes. | Creates sense of purpose effective organizational culture; culture of knowledge sharing |
Proactive conflict manager | Comfortable with handling difficult situations; tackles conflict head-on and uses it as an opportunity to improve. | Decisive execute and achieve results through their people making decisions quickly without all of the information; taking initiative |