WC12

At this office, when staff attend trainings, efforts are made to ensure that they apply what they have learned back at the job site.

5.57 ± SD 2.25

8.00 ± SD 1.78

6.23 ± SD 2.43

7.54 ± SD 2.44

WC13

In this office, supervisors delegate challenging assignments to assistants, which helps them to develop their skills and expertise.

5.33 ± SD 2.14

7.52 ± SD 2.06

5.76 ± SD 2.55

7.70 ± SD 2.48

WC14

In this office, when giving out special assignments, supervisors clearly communicate expectations at the beginning and check in on progress, without micromanaging.

5.60 ± SD 2.19

7.74 ± SD 1.98

6.15 ± SD 2.58

7.38 ± SD 2.38

WC15

In this office, supervisors or unit leaders regularly monitor progress and hold each staff accountable for following through on assigned tasks related to work plans.

5.96 ± SD 2.32

8.08 ± SD 2.03

6.62 ± SD 2.38

7.85 ± SD 2.27

Overall Responsiveness to new challenges

5.64 ± SD 1.92

7.81 ± SD 1.62

6.19 ± SD 1.95

7.61 ± SD 1.90