Serial no. | Characteristics | Trainees n = 293 before mean ± SD | Trainees n = 293 after mean ± SD | Staff n = 333 before mean ± SD | Staff n = 333 after mean ± SD |
WC1 | In this office, employees understand the organizational structure and reporting lines of their unit/department, and how their job functions relate to overall departmental objectives and goals. | 4.88 ± SD 1.92 | 7.88 ± SD 1.68 | 5.88 ± SD 2.35 | 7.10 ± SD 2.37 |
WC2 | For most meetings in this office, agendas are circulated to all before the meeting. | 7.00 ± SD 2.64 | 7.63 ± SD 2.52 | 5.47 ± SD 2.99 | 7.22 ± SD 6.07 |
WC3 | For most meetings in this office, minutes are circulated to all soon after the meeting, indicating follow-up items. | 6.01 ± SD 2.79 | 8.13 ± SD 2.19 | 6.43 ± SD 2.97 | 7.14 ± SD 3.02 |
WC4 | The leadership here keeps staff well informed about what is going on within the organization. | 5.90 ± SD 2.30 | 8.08 ± SD 1.99 | 6.00 ± SD 2.58 | 6.89 ± SD 2.75 |
WC5 | In this office, cooperation and teamwork between staff in different units is encouraged. | 8.25 ± SD 1.70 | 8.24 ± SD 1.84 | 6.47 ± SD 2.64 | 7 49 ± SD 2.47 |
WC6 | In this office, we are encouraged to use data to guide decision-making, priority-setting, and planning. | 6.22 ± SD 2.30 | 8.25 ± SD 1.70 | 6.32 ± SD 2.47 | 7.58 ± SD 2.41 |
WC7 | In this office, we are encouraged to analyze problems carefully to understand root causes before deciding on solutions | 5.68 ± SD 2.22 | 7.97 ± SD 1.87 | 6.01 ± SD 2.48 | 7.01 ± SD 2.67 |
WC8 | In this office, formal individual performance appraisals are routinely conducted on an annual basis. | 7.02 ± SD 2.72 | 8.45 ± SD 2.01 | 7.95 ± SD 2.40 | 8.28 ± SD 2.20 |
WC17 | In this office, supervisors take appropriate corrective actions when an employee is not performing well. | 5.81 ± SD 2.40 | 7.69 ± SD 2.09 | 6.59 ± SD 2.55 | 7.44 ± SD 2.61 |
| Overall strengthening management system | 5.75 ± SD 2.33 | 8.03 ± SD 1.44 | 6.34 ± SD 1.87 | 7.35 ± SD 2.01 |
WC9 | In this office, supervisors provide constructive feedback to their assistants on a regular basis, to help improve job performance. | 7.80 ± SD 2.12 | 7.98 ± SD 2.02 | 6.32 ± SD 2.46 | 7.51 ± SD 2.37 |
WC10 | My contributions at work are acknowledged and appreciated. | 5.82 ± SD 2.3.2 | 7.80 ± SD 2.12 | 5.78 ± SD 2.56 | 7.20 ± SD 2.53 |
WC11 | My supervisor works with me to identify my training needs and ensures I get the training or mentorship I need to do my job effectively. | 5.55 ± SD 2.38 | 7.71 ± SD 2.08 | 5.57 ± SD 2.65 | 7.16 ± SD 2.44 |
WC16 | In this office, supervisors do everything in their power to help resolve HR issues (such as confirmation) in a timely manner. | 5.57 ± SD 2.25 | 7.63 ± SD 2.28 | 6.31 ± SD 2.62 | 7.35 ± SD 2.56 |
WC18 | In this office, supervisors maintain a high standard of ethics and accountability. | 6.47 ± SD 2.36 | 8.13 ± SD 2.02 | 6.64 ± SD 3.03 | 7.70 ± SD 2.35 |
| Overall work climate enhancement | 5.75 ± SD 1.85 | 7.88 ± SD 1.64 | 6.12 ± SD 1.96 | 7.38 ± SD 1.82 |