Serial no.

Characteristics

Trainees n = 293

before mean ± SD

Trainees n = 293

after mean ± SD

Staff n = 333

before mean ± SD

Staff n = 333

after mean ± SD

WC1

In this office, employees understand the organizational structure and reporting lines of their unit/department, and how their job functions relate to overall departmental objectives and goals.

4.88 ± SD 1.92

7.88 ± SD 1.68

5.88 ± SD 2.35

7.10 ± SD 2.37

WC2

For most meetings in this office, agendas are circulated to all before the meeting.

7.00 ± SD 2.64

7.63 ± SD 2.52

5.47 ± SD 2.99

7.22 ± SD 6.07

WC3

For most meetings in this office, minutes are circulated to all soon after the meeting, indicating follow-up items.

6.01 ± SD 2.79

8.13 ± SD 2.19

6.43 ± SD 2.97

7.14 ± SD 3.02

WC4

The leadership here keeps staff well informed about what is going on within the organization.

5.90 ± SD 2.30

8.08 ± SD 1.99

6.00 ± SD 2.58

6.89 ± SD 2.75

WC5

In this office, cooperation and teamwork between staff in different units is encouraged.

8.25 ± SD 1.70

8.24 ± SD 1.84

6.47 ± SD 2.64

7 49 ± SD 2.47

WC6

In this office, we are encouraged to use data to guide decision-making, priority-setting, and planning.

6.22 ± SD 2.30

8.25 ± SD 1.70

6.32 ± SD 2.47

7.58 ± SD 2.41

WC7

In this office, we are encouraged to analyze problems carefully to understand root causes before deciding on solutions

5.68 ± SD 2.22

7.97 ± SD 1.87

6.01 ± SD 2.48

7.01 ± SD 2.67

WC8

In this office, formal individual performance appraisals are routinely conducted on an annual basis.

7.02 ± SD 2.72

8.45 ± SD 2.01

7.95 ± SD 2.40

8.28 ± SD 2.20

WC17

In this office, supervisors take appropriate corrective actions when an employee is not performing well.

5.81 ± SD 2.40

7.69 ± SD 2.09

6.59 ± SD 2.55

7.44 ± SD 2.61

Overall strengthening management system

5.75 ± SD 2.33

8.03 ± SD 1.44

6.34 ± SD 1.87

7.35 ± SD 2.01

WC9

In this office, supervisors provide constructive feedback to their assistants on a regular basis, to help improve job performance.

7.80 ± SD 2.12

7.98 ± SD 2.02

6.32 ± SD 2.46

7.51 ± SD 2.37

WC10

My contributions at work are acknowledged and appreciated.

5.82 ± SD 2.3.2

7.80 ± SD 2.12

5.78 ± SD 2.56

7.20 ± SD 2.53

WC11

My supervisor works with me to identify my training needs and ensures I get the training or mentorship I need to do my job effectively.

5.55 ± SD 2.38

7.71 ± SD 2.08

5.57 ± SD 2.65

7.16 ± SD 2.44

WC16

In this office, supervisors do everything in their power to help resolve HR issues (such as confirmation) in a timely manner.

5.57 ± SD 2.25

7.63 ± SD 2.28

6.31 ± SD 2.62

7.35 ± SD 2.56

WC18

In this office, supervisors maintain a high standard of ethics and accountability.

6.47 ± SD 2.36

8.13 ± SD 2.02

6.64 ± SD 3.03

7.70 ± SD 2.35

Overall work climate enhancement

5.75 ± SD 1.85

7.88 ± SD 1.64

6.12 ± SD 1.96

7.38 ± SD 1.82