| Measurement of human capital indices, expressed in average values on the Likert scale | |||
| human capital indices | average scale Likert workers | average scale expert group | average scale customer interviews |
| workers’ creativity | 3.2 | 3.3 | 3.4 |
| satisfaction and motivation | 3 | 2.9 | 3.2 |
| moral and material stimulation | 3.3 | 3.4 | 3.4 |
| innovation capability | 3.4 | 3.6 | 3.2 |
| job qualification | 4.3 | 4.5 | 4.2 |
| occupational health and safety conditions | 3.6 | 3.7 | 3.5 |
| job stability | 3.5 | 3.6 | 3.4 |
| teamwork | 3.7 | 3.9 | 3.6 |