| Numbers | Percentages | ||
| Manager’s gender | Woman | 75 | 21.30% |
| Male | 277 | 78.70% | |
| Age of the manager | 18 to 20 years old | 4 | 1.10% |
| 21 to 25 years old | 52 | 14.80% | |
| 26 to 30 years old | 103 | 29.30% | |
| 31 to 40 years old | 168 | 29.30% | |
| 40 years old and more | 25 | 7.10% | |
| Levels of education | Other | 77 | 21.90% |
| State Diploma | 107 | 30.40% | |
| Graduated | 149 | 42.30% | |
| Licensed | 19 | 5.40% | |
| Type of education | Letter | 75 | 26.60% |
| Other training | 173 | 49.10% | |
| Humanities and testers | 11 | 3.10% | |
| Computer sciences | 31 | 8.80% | |
| Economics | 58 | 16.50% | |
| Law | 17 | 4.80% | |
| Engineering school | 12 | 3.40% | |
| management | 50 | 14.20% | |
| Age of SME | 1 to 2 years | 74 | 21.00% |
| 3 to 5 years old | 139 | 39.50% | |
| 6 to 8 years old | 80 | 22.70% | |
| 9 to 11 years old | 29 | 8.20% | |
| 12 to 14 years old | 30 | 8.50% | |
| SFN channels used by SME | Agency | 126 | 35.80% |
| ATM | 51 | 14.50% | |
| Internet | 3 | 0.90% | |
| WAP | 98 | 27.80% | |
| SMS | 74 | 21.00% | |
| Transactions made through these channels | Consult the account | 4 | 1.10% |
| Make a transfer | 15 | 4.30% | |
| Order a checkbook | 116 | 33.00% | |
| Request a RIB | 41 | 11.60% | |
| Pay bills | 6 | 1.70% | |
| Request a service to help | 9 | 2.60% | |
| Assurance | 160 | 45.50% | |