| Items | Individual Characteristics | Numbers | Percentage |
| Gender | Male | 53 | 30.29% |
| Female | 122 | 69.71% | |
| Age | Under 26 years old | 58 | 33.14% |
| 26 - 30 years old | 77 | 44% | |
| 31 - 35 years old | 36 | 20.57% | |
| 36 - 50years old | 4 | 2.29% | |
| 50 years old above | 0 | 0% | |
| Marital Status | Unmarried | 99 | 56.57% |
| Married (No children) | 28 | 16% | |
| Married | 48 | 27.43% | |
| The Highest Academic Qualification | Junior Colleges and Below | 76 | 43.43% |
| Bachelor | 94 | 53.71% | |
| Master and Above | 5 | 2.86% | |
| Forms of Work | Middle and Long-term Contract | 137 | 78.29% |
| Short-term Contract | 28 | 16% | |
| Specific Contract | 7 | 4% | |
| Labor dispatching | 3 | 1.71% | |
| Items | Individual Characteristics | Numbers | Percentage |
| Working Years In Credit Card Center | Below 1 year | 30 | 17.14% |
| 1 - 3 years | 87 | 49.71% | |
| 3 - 5 years | 32 | 18.29% | |
| 5 - 10 years | 20 | 11.43% | |
| 10 - 20 years | 6 | 3.43% | |
| Position | Staffs | 155 | 88.57% |
| Line Managers | 16 | 9.14% | |
| Middle-level Managers | 4 | 2.29% | |
| Total Income of the Previous Year | Less than 50 thousand | 24 | 13.71% |
| 50 - 100 thousand | 116 | 66.29% | |
| 100 - 150 thousand | 21 | 12% | |
| 150 - 200 thousand | 7 | 4% | |
| 200 - 300 thousand | 5 | 2.86% | |
| More than 30 thousand | 2 | 1.14% |