Latent variables | Measurement items | Reference documentation |
Service innovation performance | c1. Service innovation performance of the enterprise improves the company’s sales c2. Service innovation performance of the enterprise improves the company’s return on investment c3. Service innovation performance of the enterprise improves customer satisfaction c4. Service innovation performance of the enterprise brings a large number of customers c5. Service innovation performance of the enterprise improves the company’s development potential | (Wang Jiabao, 2010), (Zhang Jing, 2011), (Zhang Fanghua, 2006) [25] |