Indicator | Imp | Perf | Q(Gap) |
Usability | 5.22 | 4.50 | −0.72 |
Information | 5.30 | 4.39 | −0.91 |
Service Interaction | 5.28 | 4.42 | −0.87 |
Overall Quality | 5.27 | 4.10 | −1.17 |
Mean | 5.27 | 4.35 | −0.92 |