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Usability |
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1 | I find the site easy to learn to operate |
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2 | My interaction with the site is clear and understandable |
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3 | I find the site easy to navigate |
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4 | I find the site easy to use |
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5 | The site has an attractive appearance |
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6 | The design is appropriate to the type of site |
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7 | The site conveys a sense of competency |
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8 | The site creates a positive experience for me |
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Information |
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9 | Provides accurate information |
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10 | Provides believable information |
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11 | Provides timely information |
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12 | Provides relevant information |
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13 | Provides easy to understand information |
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14 | Provides information at the right level of detail |
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15 | Presents the information in an appropriate format |
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16 | Has a good reputation |
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Service Interaction |
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17 | It feels safe to complete transactions |
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18 | My personal information feels secure |
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19 | Creates a sense of personalization |
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20 | Conveys a sense of community |
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21 | Makes it easy to communicate with the organization |
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22 | I feel confident that goods/services will be delivered as promised |
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Overall quality |
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23 | Consumers satisfaction of overall website quality |
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