Satisfaction area

Satisfaction level

Very satisfied

Satisfied

Neither satisfied

Neither dissatisfied

Little satisfied

Not satisfied

SI (%)

Administration

72.9

Perceived cost of care

85

136

125

33

31

72

administrative procedures

165

130

98

5

2

82.5

waiting time

81

90

120

52

57

64.3

Reception

79.85

Staff attitudes towards patients

167

153

75

4

1

84

Information given to patients

97

101

120

51

31

69.1

staff availability

170

191

37

1

1

86.4

Physical environment

85.8

General cleanliness

137

153

105

4

1

81

Patient privacy

199

187

14

0

0

89.2

General atmosphere

170

204

26

0

0

87.2

Technical quality of care

83.7

Competence of staff

179

193

25

2

1

87.3

Pain management

110

122

132

20

16

74.5

Effectiveness of care

205

181

12

1

1

89.4S

SI: Satisfaction index