Satisfaction area | Satisfaction level | |||||
Very satisfied | Satisfied | Neither satisfied Neither dissatisfied | Little satisfied | Not satisfied | SI (%) | |
Administration | 72.9 | |||||
Perceived cost of care | 85 | 136 | 125 | 33 | 31 | 72 |
administrative procedures | 165 | 130 | 98 | 5 | 2 | 82.5 |
waiting time | 81 | 90 | 120 | 52 | 57 | 64.3 |
Reception | 79.85 | |||||
Staff attitudes towards patients | 167 | 153 | 75 | 4 | 1 | 84 |
Information given to patients | 97 | 101 | 120 | 51 | 31 | 69.1 |
staff availability | 170 | 191 | 37 | 1 | 1 | 86.4 |
Physical environment | 85.8 | |||||
General cleanliness | 137 | 153 | 105 | 4 | 1 | 81 |
Patient privacy | 199 | 187 | 14 | 0 | 0 | 89.2 |
General atmosphere | 170 | 204 | 26 | 0 | 0 | 87.2 |
Technical quality of care | 83.7 | |||||
Competence of staff | 179 | 193 | 25 | 2 | 1 | 87.3 |
Pain management | 110 | 122 | 132 | 20 | 16 | 74.5 |
Effectiveness of care | 205 | 181 | 12 | 1 | 1 | 89.4S |
SI: Satisfaction index |
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