Categories	Subcategories
Medical staff gives quick, appropriate, and thoughtful care for distressing symptoms	The patient is receiving appropriate care to alleviate pain.
	Medical care being provided takes the patient’s wishes regarding appearance into account.
	The family caregiver wants staff to provide hygiene care that matches the patient’s symptoms and wishes.
	The family caregiver wants staff to use pain coping methods that match the patient’s wishes.
	Nurses explain what side effects are expected to arise after testing or treatment ahead of time.
	The family caregiver wants staff to carry out procedures that the patient wants.
	Doctors carry out treatment and procedures quickly for the patient’s distressing symptoms.
Specialized staff works in the right space, cooperatively and consistently	It is apparent that multiple staff are seeing the patient.
	The family caregiver wants the palliative care team to directly explain to them changes in medications.
	The family caregiver wants nurses to provide coordinated care.
	Nurses response promptly to nurse calls.
	The family caregiver wants a doctor he or she can trust and ask questions.
	The family caregiver wants what he or she has said to be conveyed accurately among the staff.
	The family caregiver wants a straightforward explanation of the role of the palliative care team when it begins intervention.
They give explanations about the checkups or medicines, that are appropriate for each patient and also give information that includes treatment plans to patients and family caregivers	The family caregiver wants a thorough explanation of the need for tests.
	Explanations about medical narcotics to reduce the patient’s anxiety were provided.
	The patient’s condition, information about the patient, and future prospects are conveyed accurately to the family.
	The patient is given care in a manner that respects his or her feelings and wishes.
They respect family caregivers’ agreement and understanding about the treatment process	The family caregiver wanted detailed tests before diagnosis to be carried out quickly.
	The patient was admitted to the hospital immediately after diagnosis.
	The family caregiver wants staff to know the treatment process from diagnosis until the present.
	The family caregiver wants information from past instances of hospital admission to be passed on.