7. Feedback and communication about incidents | B4. When staff report something that could harm a patient, someone takes care of it | 4.25 (0.69) | 381 (88%) |
B5. In this nursing home, we talk about ways to keep incidents from happening again | 3.98 (0.78) | 358 (79%) | |
| B6. Staff tell someone if they see something that might harm a patient | 4.42 (0.58) | 436 (96%) |
| B8. In this nursing home, we discuss ways to keep patients safe from harm | 4.07 (0.69) | 381 (85%) |
|
|
| 87%1 |
8. Communication openness | B7. Staff ideas and suggestions are valued in this nursing home | 3.85 (0.74) | 329 (72%) |
| B9 (R). Staff opinions are ignored in this nursing home | 3.82 (0.83) | 317 (71%) |
| B11. It is easy for staff to speak up about problems in this nursing home | 3.90 (0.85) | 316 (71%) |
|
|
| 71%1 |
9. Supervisor expectations and actions promoting patient safety | C1. My supervisor listens to staff ideas and suggestions about patient safety | 4.22 (0.76) | 381 (84%) |
C2. My supervisor says a good word to staff who follow the right procedures | 4.19 (0.78) | 388 (86%) | |
| C3. My supervisor pays attention to patient safety problems in this nursing home | 4.38 (0.66) | 419 (93%) |
|
|
| 88%1 |
10. Management and organizational learning | D1. Patients are well cared for in this nursing home | 4.33 (0.73) | 411 (89%) |
D2. Management asks staff how the nursing home can improve patient safety | 3.58 (0.96) | 236 (56%) | |
D3 (R). This nursing home lets the same mistakes happen again and again | 3.70 (0.85) | 282 (65%) | |
| D4. It is easy to make changes to improve patient safety in this nursing home | 3.59 (0.79) | 235 (54%) |
| D5. This nursing home is always doing things to improve the patient safety | 3.79 (0.74) | 304 (69%) |
| D6. This nursing home does a good job keeping patients safe | 3.97 (0.64) | 362 (81%) |
| D7. Management listens to staff ideas and suggestions to improve patient safety | 3.80 (0.83) | 300 (68%) |
| D8. This nursing home is a safe place for patients | 4.30 (0.64) | 418 (91%) |
| D9. Management often walks around the nursing home to check on patient care | 2.96 (1.14) | 134 (33%) |
| D10. When this nursing home makes changes to improve patient safety, it checks to see if the changes worked | 3.61 (0.84) | 221 (61% |
|
|
| 67%1 |