7. Feedback and communication about incidents

B4. When staff report something that could harm a patient, someone takes care of it

4.25 (0.69)

381 (88%)

B5. In this nursing home, we talk about ways to keep incidents from happening again

3.98 (0.78)

358 (79%)

B6. Staff tell someone if they see something that might harm a patient

4.42 (0.58)

436 (96%)

B8. In this nursing home, we discuss ways to keep patients safe from harm

4.07 (0.69)

381 (85%)

87%1

8. Communication openness

B7. Staff ideas and suggestions are valued in this nursing home

3.85 (0.74)

329 (72%)

B9 (R). Staff opinions are ignored in this nursing home

3.82 (0.83)

317 (71%)

B11. It is easy for staff to speak up about problems in this nursing home

3.90 (0.85)

316 (71%)

71%1

9. Supervisor expectations and actions promoting patient safety

C1. My supervisor listens to staff ideas and suggestions about patient safety

4.22 (0.76)

381 (84%)

C2. My supervisor says a good word to staff who follow the right procedures

4.19 (0.78)

388 (86%)

C3. My supervisor pays attention to patient safety problems in this nursing home

4.38 (0.66)

419 (93%)

88%1

10. Management and organizational learning

D1. Patients are well cared for in this nursing home

4.33 (0.73)

411 (89%)

D2. Management asks staff how the nursing home can improve patient safety

3.58 (0.96)

236 (56%)

D3 (R). This nursing home lets the same mistakes happen again and again

3.70 (0.85)

282 (65%)

D4. It is easy to make changes to improve patient safety in this nursing home

3.59 (0.79)

235 (54%)

D5. This nursing home is always doing things to improve the patient safety

3.79 (0.74)

304 (69%)

D6. This nursing home does a good job keeping patients safe

3.97 (0.64)

362 (81%)

D7. Management listens to staff ideas and suggestions to improve patient safety

3.80 (0.83)

300 (68%)

D8. This nursing home is a safe place for patients

4.30 (0.64)

418 (91%)

D9. Management often walks around the nursing home to check on patient care

2.96 (1.14)

134 (33%)

D10. When this nursing home makes changes to improve patient safety, it checks to see if the changes worked

3.61 (0.84)

221 (61%

67%1