| Statement | Numbers of individual’s routines |
| You ask your customers for history and symptoms of animals before deciding to dispense antibiotics. | 41 (98) |
| You dispense antibiotics without a prescription.* | 16 (38) |
| Your recommendations on antibiotic use to your customers with the written instructions. | 26 (62) |
| You store bottle or bag/package of antibiotics in cabinet where the sunlight can’t be exposed. | 35 (83) |
| You sell expired antibiotics.* | 40 (95) |
| You recommend your customers to use mixture of more than one antibiotic.* | 8 (19) |
| You dispense antibiotics according to your customers requested/ordered without a prescription.* | 11 (26) |
| You change another antibiotic if your customer fails to cure their animals use with the first buying.* | 11 (26) |
| You screen the antibiotic in accordance with local guideline before dispensing. | 36 (86) |
| Rate of mean in routines | (59) |