Patient and Family Education (PFE) Standards

Patient and Family Rights (PFR) Standards

1. The organization provides education that supports patient and family participation in care decision and care processes

2. Each patient’s educational needs are assessed and recorded in his or her record.

3. The patient’s and family’s ability to learn and willingness to learn are assessed

4. Education methods include the patient’s and family’s values and preference and allow sufficient interaction among the patient, family, and staff for learning to occur

5. Health professionals caring for the patient collaborate to provide education

6. Patient and family education includes the following topics, related to the patient’s care: the safe use of medications, the safe use of medical equipment, potential interactions between medications and food, nutritional guidance, pain management, and rehabilitation techniques

1. The organization is responsible for providing processes that support patients’ and families’ rights during care

2. Care is respectful of the patient’s need for privacy

3. Children, disabled individuals, the elderly, and other populations at risk receive appropriate protection

4. Patient information is confidential

5. The organization supports the patient’s right to respectful and compassionate care at the end of life

6. All patients are informed about their rights and responsibilities in a manner and language they can understand

7. Patient informed consent is obtained through a process defined by the organization and carried out by trained staff in a language the patient can understand

8. The organization establishes a process, within the context of existing law and culture, for when others can grant consent

9. Informed consent is obtained before high-risk treatments and procedures