| Maffei, S., Mager, B., & Sangiorgi, D., 2005 | Innovation through Service Design. From Research and Theory to a Network of Practice. A Users’ Driven Perspective. Joining Forces. Helsinki, Finland |
| Mager, B., 2004 | Service design: A review. Cologne, Germany: KISD |
| Manzini, E.,1993 | Il Design dei Servizi. La progettazione del prodotto-servizio. Design Management (7) |
| Miettinen S., & Koivisto, M., 2009 | Design Services with Innovative Methods |
| Morelli, N., 2002 | Designing Product/Service Systems: A Methodological Exploration. Design Issues, 18(3): pp. 3-17 |
| Morelli, N., 2003 | Product-service systems, a perspective shift for designers: A case study: the design of a telecentre. Design Studies24: pp. 73-99 |
| Morelli, N., 2009 | Service as Value co-production: reframing the service design process. Journal of Manufacturing Technology and Management, 20 (5), 568-590 |
| Pacenti, E., 1998 | Il proget to dell’interazione nei servizi. Un contributo al tema della progettazione dei servizi. (Vol. PhD thesis in Industrial Design). Milan, Italy: Politecnico di Milano. |
| Pacenti, E., & Sangiorgi, D., 2010 | Service Design research pioneers: An overview of Service Design research developed in Italy since the'90s. Design Research Journal 2010 (1), pp. 26-33 |
| Parker, S., & Heapy, J.,2006 | The Journey to the Interface. London, UK: Demos |
| Penin, L., & Tonkinwise, C., 2009 | The Politics and Theatre of Service Design. Proceedings of the International Association of Societies of Design Research, IASDR 2009. Seoul, Korea |
| Pinhanez, C., 2009 | Services as Customer-Intensive Systems. Design Issues, 25 (2) pp.3-13 |
| Popovic, V., Kraal, B. J., & Kirk, P. J., 2009 | Passenger experience in an airport: an activity-centred approach. Proceeding of the International Association of Societies of Design Research, IASDR 2009. Seoul, Korea |
| Raijmakers, B., van Dijk, G Lee. Y. & Williams, S. A., 2009 | Designing Emphatic Conversations for Inclusive Design Facilitation. Include 2009. London, UK |
| Sangiorgi, D., 2004 | Il Design dei servizi come Design dei Sistemi di Attività. La Teoria dell’ Attività applicata all a progettazione dei servizi. (Vol. PhD in Industrial Design). Milan, Italy: Politecnico di Milano |
| Segelstrom, F., 2009 | Communicating through Visualizations: Service Designers on Visualizing User Research. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway |
| Segelstrom, F. Raijmakers, B. & Homlid S., 2009 | Thinking and doing ethnography in Service Design. In Proceeding of the International Association of Societies of Design Research, IASDR 20009. Seoul, Korea |
| Segelstrom, F, & Holmlid, S. (2009). | Visualization and tools for research: Service designer on visualizations. Nordic design Research Conference, NorDes 2009. Oslo, Norway |
| Shostack, L., 1982 | How to Design a Service. European Journal of Marketing (161), 49-63 |
| Shostack, L.,1984 | Design Service that Deliver. Harvard Business Review, 62(1), pp. 133-139 |
| Singleton, B., 2009 | Services Design in New Territories. Proceedings of the International Association of Societies of Design Research, IASDR 2009. Seoul, Korea |
| Sparagen, S. L. & Chan. C., 2008 | Service Blueprinting: When Customer Satisfaction Numbers are not enough. International DMI Education Conference. Cergy-Pointose, France |
| Stickdorn, M. & Zehrer, A., 2009 | Innovation in Tourism. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway |
| Wreiner, T., Martensson, I., Arnell, O., Park Gonzalez, N., Holmlid, S., & Segelstrom, F., 2009 | Exploring Service Blueprints for Multiple Actors: A Case Study of Car parking Service. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway |