S/N

Indicators

Weight given

Achieved

%

Judgment parameter

1

% of ANC clients who perceived that waiting area is convenient

5

2.7

54

≥85% = very good

75% - 84% = good

55% - 74% = fair

≤54% = critical

2

% of client who satisfied with adequacy of working hours

5

4.3

84.5

3

Proportion of clients who are satisfied by their privacy ensured

5

4.6

92.5

4

Proportion of client satisfied with waiting time

5

4.3

86.4

5

Proportion of ANC clients who are satisfied with appointment schedule/time

5

5

100

6

Proportion of clients who are satisfied with provider respect

5

4.7

94.3

Total

30

25.6

85.3