Sub variables

Degree of Agreement

Degree of Disagreement

Frequency

Percentage

Frequency

Percentage

a) Sustainability of operation

b) Keeping promises

c) Best telecom services

d) Business Performance

e) Stable authority and management

20

12

19

20

21

16.7

10

15.8

16.7

17.5

100

108

101

100

99

83.3

90.0

84.2

83.3

82.5