Customers | Retailers | Carriers |
Reduce over-ordering
Reduce order mistakes
Reduce ill-considered orders (either not picked up or sent back before opening or use)
Reduce fraudulent returns
Choose sustainable carriers (where possible)
Tolerate increased lead times
Reduce distance travelled to pick-up point
Use “greener” modes of travel
Increase level of trip-chaining in travel associated with returns
Use appropriate packaging | Increase level of consumer analytics
Improve real-time visibility of products in reverse chain
Increase consumer returns price
Reduce number of times items handled
Increase accuracy and quality of photos
Increase accuracy and quality of product information
Improve pre-purchase customer service
Increase customisation of products
Improve information regarding sustainability of returns
Monitor social media
Monitor customer feedback reports
Make fewer order mistakes
Increase range of returns options
Improve level and type of recycling | Increase level of cross-company consolidation
Use “greener” modes of transport
Use “greener” warehouses and handling equipment
Reduce distance to and between consolidation points
Improve network design
Improve operational efficiency of logistics processes
Improve visibility of products in the returns system
Improve communications with other actors in the system
Reduce in-transit damage
Make fewer delivery mistakes |