Top 5 measures in terms of importance

Importance ranking

Top 5 measures in terms of feasibility

Feasibility ranking

Changing energy type in vehicles (4.8)

1

Improved quality and accuracy of information on website to reduce the number of returns (4.5)

1

Increased consolidation/cooperation with other carriers to improve efficiency (4.5)

2

Improved education to inform consumers of the environmental impact of their returns (4.2)

2=

Improved quality and accuracy of information on website to reduce the number of returns (4.4)

3

Increased use of tracking and tracing to improve end-to-end product visibility and lead-times (4.2)

2=

Improved operational aspects (e.g. vehicle fill) to improve efficiency

4=

Improved communications with consumers to reduce failed pickups (4.2)

2=

Improved communications with consumers to reduce failed pickups (4.3)

4=

Increased use of tracking and tracing in improving carrier efficiency (4.1)

5=

Increase returns tracking and tracing to reduce the number of returns by retailers (4.1)

5=

Improve pre-purchase customer support to reduce the number of returns (4.1)

5=