Top 5 measures in terms of importance | Importance ranking | Top 5 measures in terms of feasibility | Feasibility ranking |
Changing energy type in vehicles (4.8) | 1 | Improved quality and accuracy of information on website to reduce the number of returns (4.5) | 1 |
Increased consolidation/cooperation with other carriers to improve efficiency (4.5) | 2 | Improved education to inform consumers of the environmental impact of their returns (4.2) | 2= |
Improved quality and accuracy of information on website to reduce the number of returns (4.4) | 3 | Increased use of tracking and tracing to improve end-to-end product visibility and lead-times (4.2) | 2= |
Improved operational aspects (e.g. vehicle fill) to improve efficiency | 4= | Improved communications with consumers to reduce failed pickups (4.2) | 2= |
Improved communications with consumers to reduce failed pickups (4.3) | 4= | Increased use of tracking and tracing in improving carrier efficiency (4.1) | 5= |
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| Increase returns tracking and tracing to reduce the number of returns by retailers (4.1) | 5= |
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| Improve pre-purchase customer support to reduce the number of returns (4.1) | 5= |