| Sub variables | Degree of Satisfaction | Degree of Dissatisfaction | ||
| Frequency | Percentage | Frequency | Percentage | |
| 1) After sale service | 28 | 23.3 | 92 | 76.6 |
| 2) Knowledge and ability of staff | 24 | 20 | 96 | 80 |
| 3) Facility used for customers’ interaction | 26 | 21.7 | 94 | 78.3 |
| 4) Information shared to customers | 29 | 24.2 | 91 | 75.8 |