Major Features with their weightage value

Rank of the major features

Sub-Features

Average Weightage Value

Overall Weightage Value

Rank of the sub features

Time Efficiency (0.172050)

3

a) Delay while starting (−)

0.64628

0.06086

2

b) Waiting time in route (−)

0.35372

0.11119

1

Performance

(0.122489)

5

a) Convenience (+)

0.48221

0.05907

2

b) Comfort (+)

0.51779

0.06342

1

Ambience

(0.066931)

6

a) Cleanliness (+)

0.71235

0.04768

1

b) Air Conditioned (+)

0.12432

0.00832

3

c) Well Behavior of Driver and conductor (+)

0.16333

0.01093

2

Affordability (0.185181)

2

-

-

-

-

Safety and Security

(0.322082)

1

a) No Accident Risk (+)

0.81007

0.26091

1

b) Chance of Pickpocketing (−)

0.16325

0.05258

3

c) Chance of Harassment (−)

0.02668

0.00859

2

Service Characteristics

(0.131267)

4

a) Availability (+)

0.42691

0.05604

1

b) Easy Accessibility (+)

0.18752

0.02462

3

c) Seating Service (+)

0.29739

0.03904

2

d) High Capacity (+)

0.08818

0.01158

4