| Code | Service Standard | Performance Measures |
| C1 | Comfortability | Type of seating, seat spacing, seat design and materials used |
| The proportion of seated to standing passengers | ||
| Heating and ventilation systems | ||
| Luggage accommodation | ||
| C2 | Security | Pickpocketing on buses/trains and at bus stops and railroad stations |
| Good lighting on buses/trains and at bus stops/train stations | ||
| Presence of Conductors/Inspectors on the buses/trains | ||
| C3 | Convenience | Accessibility of bus stops/train stations in different parts of the city |
| Frequency of service | ||
| Interchangeability between services | ||
| C4 | Safety | Driving standards (i.e. Driving speed) |
| Bus/train condition | ||
| Overloading | ||
| Road/Railway conditions | ||
| C5 | Reliability and Punctuality | Constant operation of a scheduled service |
| Operation of service according to scheduled departure and arrival times | ||
| C6 | Attendants’ Interpersonal Skills | Passenger complaints handling |
| Courtesy of attendants | ||
| Helpful attitudes | ||
| Smartness of attendants |