Expert System Inquiry: Will negative performance feedback be given?

Manager: Yes.

Expert System Inquiry: Have you provided performance feedback to this employee in the past?

Manager: No.

Expert System Advice: At this stage, you cannot fire the employee per company policy. Do not threaten to fire the employee.

The expert system would pull this statement from the knowledge base and place it at the top of the overall advice that would be provided for this specific performance feedback situation.

On the other hand, if the answer would have been yes, the expert system would ignore this piece of knowledge and move on to other questions such as below:

Experts System Inquiry: Will behaviorally anchored feedback be used?

Manager: Yes.

Experts System Inquiry: Will goal setting be used?

Manager: Yes.

Expert System Recommendation: You need to schedule a feedback interview with the subordinate in advance. Establish a specific time and place for the feedback interview. Encourage the subordinate to think about his/her past performance and prepare for the interview. During the interview, providing the feedback information in a positive-negative sequence will improve the likelihood of the subordinate accepting the feedback information. Have the subordinate actively participate in goal setting after providing the feedback; this should improve future performance.