Crisis development phase | Management contribution | ||
Positive | Negative | ||
Emergence of crisis | Successful management | Management failure | |
Crisis identification | Facing the real reasons for the crisis and taking measures to eliminate these causes | Ignored or neglected symptoms, self-deception | |
Crisis management | Taking the right combination of immediate, deep and radical crisis management measures | Lack of touch with reality, passiveness, dealing with the wrong causes and aban-doning the right and timely measures | |
Crisis resolution | Implementation of revolutionary change methods to achieve company renovation (restructuring, re-engineering) | Incorrect, untimely, insufficient, unrelated, incomplete and too lenient measures | |