Expected value (E)

Satisfactory value (S)

Gap (E-S)

2017/2016 Satisfaction Index (S/E)

Meteorological department attaches importance to government decision-making services

4.85

4.50

0.35

92.83%/97.19%

Meteorological information is valuable for decision making

4.87

4.54

0.33

93.30%/94.44%

Social and economic benefits of meteorological information

4.80

4.50

0.30

93.67%/93.71%

Emergency handling capacity of the meteorological department

4.87

4.52

0.35

92.86%/91.96%

Weather forecast warning accuracy

4.87

4.39

0.48

90.18%/88.88%

Timeliness of weather forecasting and distribution channels

4.83

4.48

0.35

92.79%/92.49%

Meteorological department service personnel professional image and service awareness

4.80

4.52

0.28

94.12%/96.05%

High impact weather protection service

4.89

4.52

0.37

92.44%/93.23%

17-year provincial decision-making service overall satisfaction index

92.77%/92.78%