Construct

Code

Min

Max

Mean

Std. Dev

BSC All dimensions

1

5

4.37

0.14

Financial Perspective—All items

BSC

1

5

4.20

0.11

1) I notice a notable increase in revenues compared with the investment size.

BCS-1

1

5

4.24

0.85

2) There is a remarkable increase in operating profits.

BCS-2

1

5

4.22

0.85

3) There is an improvement in profitability.

BCS-3

1

5

4.05

0.91

Customer Perspective—All items

1

5

4.40

0.19

1) There exists a control of the supplier.

BCS-1

1

5

4.09

0.91

2) Your share of leather and shoes in the local market is high.

BCS-2

1

5

4.07

0.95

3) The quantity you export is high.

BCS-3

1

5

4.03

0.93

4) There is a threat on entering new alternative products (imported shoes).

BCS-4

1

5

3.93

0.93

Internal Business—All items

BSC

1

5

4.20

0.11

1) There is an improvement in employees and workers productivity.

BCS-1

1

5

4.30

0.93

2) Employees enjoy employment satisfaction.

BCS-2

1

5

4.24

0.85

3) It is possible to keep the professionals in the company.

BCS-3

1

5

4.22

0.85

Learning—All items

1

5

4.40

0.19

1) The period you need to introduce new products is long.

BCS-1

1

5

4.49

0.91

2) The percentage of introducing new products and items from the total products.

BCS-2

1

5

4.22

0.85

3) Improvements and additions conducted by employees are plenty.

BCS-3

1

5

4.32

0.89

4) The period you need to introduce new products is long.

BCS-4

1

5

4.43

0.93