Construct | Code | Min | Max | Mean | Std. Dev |
BSC All dimensions |
| 1 | 5 | 4.37 | 0.14 |
Financial Perspective—All items | BSC | 1 | 5 | 4.20 | 0.11 |
1) I notice a notable increase in revenues compared with the investment size. | BCS-1 | 1 | 5 | 4.24 | 0.85 |
2) There is a remarkable increase in operating profits. | BCS-2 | 1 | 5 | 4.22 | 0.85 |
3) There is an improvement in profitability. | BCS-3 | 1 | 5 | 4.05 | 0.91 |
Customer Perspective—All items |
| 1 | 5 | 4.40 | 0.19 |
1) There exists a control of the supplier. | BCS-1 | 1 | 5 | 4.09 | 0.91 |
2) Your share of leather and shoes in the local market is high. | BCS-2 | 1 | 5 | 4.07 | 0.95 |
3) The quantity you export is high. | BCS-3 | 1 | 5 | 4.03 | 0.93 |
4) There is a threat on entering new alternative products (imported shoes). | BCS-4 | 1 | 5 | 3.93 | 0.93 |
Internal Business—All items | BSC | 1 | 5 | 4.20 | 0.11 |
1) There is an improvement in employees and workers productivity. | BCS-1 | 1 | 5 | 4.30 | 0.93 |
2) Employees enjoy employment satisfaction. | BCS-2 | 1 | 5 | 4.24 | 0.85 |
3) It is possible to keep the professionals in the company. | BCS-3 | 1 | 5 | 4.22 | 0.85 |
Learning—All items |
| 1 | 5 | 4.40 | 0.19 |
1) The period you need to introduce new products is long. | BCS-1 | 1 | 5 | 4.49 | 0.91 |
2) The percentage of introducing new products and items from the total products. | BCS-2 | 1 | 5 | 4.22 | 0.85 |
3) Improvements and additions conducted by employees are plenty. | BCS-3 | 1 | 5 | 4.32 | 0.89 |
4) The period you need to introduce new products is long. | BCS-4 | 1 | 5 | 4.43 | 0.93 |