Item number (Code) | Item Description | Components | ||
1 | 2 | 3 | ||
| Reliability of Tests’ Results (TR) |
|
|
|
1 (TR1) | Laboratory tests results are accurate | 0.865 | 0.334 | 0.247 |
2 (TR2) | Laboratory tests turnaround time is not long | 0.921 | 0.280 | 0.209 |
3 (TR3) | Erroneous tests’ results are not common | 0.897 | 0.283 | 0.219 |
4 (TR4) | Requested tests are always available | 0.893 | 0.286 | 0.233 |
5 (TR5) | Laboratory tests’ normal reference ranges are fit for use | 0.908 | 0.256 | 0.189 |
| Responsiveness of services (RS) |
|
|
|
6 (CC1) | Laboratory doctors answer efficiently most of our enquires | 0.355 | 0.821 | 0.379 |
7 (CC2) | Laboratory technologists answer efficiently most of our enquires | 0.297 | 0.844 | 0.334 |
8 (CC3) | Communication with laboratory personnel is smooth | 0.334 | 0.854 | 0.323 |
9 (CC4) | Abnormal results notification is adequate | 0.318 | 0.849 | 0.344 |
10 (CC5) | Laboratory’s notification of the changes in services is adequate | 0.335 | 0.825 | 0.343 |
| Laboratory Personnel’s (LP) willingness to help |
|
|
|
11 (LP1) | Laboratory doctors are courteous | 0.192 | 0.392 | 0.862 |
12 (LP2) | Laboratory technologists are courteous | 0.252 | 0.372 | 0.849 |
13 (LP3) | Laboratory personnel has a positive attitude toward our research projects | 0.241 | 0.286 | 0.902 |
14 (LP4) | Laboratory’s employees are willing to help customers | 0.258 | 0.300 | 0.888 |