Enterprise Service Innovation Type | Customization features | Service provider |
Custom innovation | The products are customized according to the customer’s special needs | Small service business |
Characteristics of innovation | An innovation that builds and suggests solutions to the specific problems of a particular customer in the process of social interaction | Knowledge-intensive service enterprises |
Restructuring innovation or process innovation | It is through the standardization of enterprise service elements to re-split the combination of access to a service innovation | Financial services industry |
Differentiated innovation or affiliated innovation | It is an added new service or new affiliate service innovation provided by the enterprise | Trade industry |
Passing innovation or standardizing innovation | Retain the basic functions and characteristics of service products at the same time, the enterprise service delivery system or customer interaction interface for an innovation | Financial services industry |