Cronbach α value

Variable

Elements

0.96

V2-Change

Management

1. Openness to suggestion of ideas

2. CI empowers employees

3. Employees’ contribution to meet customer needs

4. Recognition of innovation and creativity

5. Organization learns from CI experiences

6. Active role of manager in the CI process

7. Risk-taking to promote innovation and creativity

8. Failure as a learning opportunity

9. Evolving working environment

10. Mindful responses rather than inefficient solutions

11. Change adoption is supported by success stories

12. Dynamic portfolio of lessons learned

13. Overall support of the organization for adopting change

14. Leaders act as CI role models by embracing change