Cronbach α value

Variable

Elements of Variable

0.95

H1-Strategic Planning

1. CI as an element of the vision and mission

2. CI goals are understood at every level of the organization

3. Effective communication of reached goal

4. Alignment of CI and departmental goals

5. CI as strategic plan to meet customer needs

6. Perception of CI as a working value

7. Improvement as core element for company’s permanence

8. Communication of CI goals

9. Use of historical data to develop CI goals

10. Role models in CI initiatives presented by managers

11. CI goals drive day-to-day work

12. Systematic follow-up of CI goals

13. Frequent monitoring of CI goals

14. CI-goal adjustments based on follow-up

15. Accessibility to CI leader

16. Accurate organizational structure to support CI

17. Available resources across the firm to support CI