Cronbach α value | Variable | Elements of Variable |
0.95 | H1-Strategic Planning | 1. CI as an element of the vision and mission 2. CI goals are understood at every level of the organization 3. Effective communication of reached goal 4. Alignment of CI and departmental goals 5. CI as strategic plan to meet customer needs 6. Perception of CI as a working value 7. Improvement as core element for company’s permanence 8. Communication of CI goals 9. Use of historical data to develop CI goals 10. Role models in CI initiatives presented by managers 11. CI goals drive day-to-day work 12. Systematic follow-up of CI goals 13. Frequent monitoring of CI goals 14. CI-goal adjustments based on follow-up 15. Accessibility to CI leader 16. Accurate organizational structure to support CI 17. Available resources across the firm to support CI |