LSQ | |||
Logistics service quality of the process | Logistics service quality of the results | ||
Communication quality | communication skills and experience of staff | Order fulfillment quality | Delivered to the designated location |
Understanding of customer needs | Logistics distribution goods is consistent with the order | ||
Responding to customer demand | Use quality of goods is consistent with customer needs | ||
Information quality | Information availability | Time quality | Delivered by commitment time |
Information adequacy | the entire waiting time of logistics services | ||
Order processing Quality | The convenience of ordering process | Logistics quality of goods | Goods soundness |
The speed of order response | Circulation and processing quality | ||
The efficiency of order operational |
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Error processing quality |
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