| LSQ | |||
| Logistics service quality of the process | Logistics service quality of the results | ||
| Communication quality | communication skills and experience of staff | Order fulfillment quality | Delivered to the designated location |
| Understanding of customer needs | Logistics distribution goods is consistent with the order | ||
| Responding to customer demand | Use quality of goods is consistent with customer needs | ||
| Information quality | Information availability | Time quality | Delivered by commitment time |
| Information adequacy | the entire waiting time of logistics services | ||
| Order processing Quality | The convenience of ordering process | Logistics quality of goods | Goods soundness |
| The speed of order response | Circulation and processing quality | ||
| The efficiency of order operational |
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| Error processing quality |
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