M

SD

Surface acting

Deep acting

Emotional dissonance

Turnover intention

Surface acting

3.57

0.65

1.00

Deep acting

4.04

0.62

0.27**

1.00

Emotional dissonance

3.33

0.74

0.52**

−0.22*

1.00

Turnover intention

3.27

0.86

0.27**

0.08

0.35*

1.00