The First Level Indicators | The Second Level Indicators | Local Weight of Indicators | Total Weight of Indicators | The Evaluation of EA Company |
Inner Resources (U1) (0.216) | Service Networks (U11) | 0.752 | 0.162 | 0.154 |
Technical Patents (U12) | 0.125 | 0.027 | 0.022 | |
Human Resources (U13) | 0.123 | 0.027 | 0.023 | |
Suppliers’ Resources (U2) (0.067) | Suppliers’ Selecting (U21) | 0.448 | 0.030 | 0.026 |
Pay Attention to Suppliers (U22) | 0.297 | 0.020 | 0.015 | |
Communicate With Suppliers (U23) | 0.255 | 0.017 | 0.013 | |
Customers Demand Management (U3) (0.226) | Service Level (U31) | 0.540 | 0.122 | 0.112 |
Information Communication (U32) | 0.292 | 0.066 | 0.059 | |
Service Improvement (U33) | 0.168 | 0.038 | 0.032 | |
Customers Relationship Management (U4) (0.195) | Customers Satisfaction (U41) | 0.424 | 0.083 | 0.076 |
Customers Loyalty (U42) | 0.139 | 0.027 | 0.021 | |
Strategic Partnership (U43) | 0.437 | 0.085 | 0.081 | |
Supply Chain Response Ability (U5) (0.175) | Delivery Cycle (U51) | 0.263 | 0.046 | 0.040 |
Delivery in Time (U52) | 0.547 | 0.096 | 0.091 | |
Response to Problems (U53) | 0.190 | 0.033 | 0.030 | |
Supply Chain Flexibilit (U6) (0.122) | Flexible Delivery (U61) | 0.298 | 0.036 | 0.029 |
Combination Flexibility (U62) | 0.361 | 0.044 | 0.039 | |
Ability of Strain (U63) | 0.341 | 0.041 | 0.038 | |
Total | 1 | 0.903 |