Section 1: Demographic Data (Question 1 - 6)
This section of the questionnaire covered the respondent’s profile with specific demographic data including gender, age group, marital status, education level, occupation and monthly income.
Section 2: Awareness and Concepts of Green Banking (Question 8 - 12)
This section was about the participants’ general knowledge and awareness and concepts of Green Banking.
Section 3: Level of Satisfaction and Satisfaction of Green Banking (Questions 13 - 14)
The aim of this part was to find out how far customers are influenced and satisfied with Green Banking products and services.
Section 4: Benefits and Challenges of Green Banking (Questions 15 - 16)
Here the purpose was to find out whether customers know about the benefits and barriers to Green Banking.
Section 5: Green Banking and Sustainability (Question 17)
In this part, the efficiency of green CSR/projects implemented by green banks in Mauritius was rated by bank customers.
Section 6: Green Banking at International level (Questions 18 - 20)
Finally, this section dealt with the international strategies adopted by foreign banks and their influence on Mauritian customers.