| COMPONENTS | INDICATORS | FACTOR GERATOR |
| Salaries | Absenteeism | Compensation wages |
| Salary from vacation allowances | ||
| Thirteenth-month allowance wages | ||
| Salaries paid to staff for time dedicated to correcting dysfunctions | ||
| Number of hours (time) supplementary (extra) | ||
| Number of hours (time) of additional staff | ||
| Number of hours (time) absent from the workplace (due to illness, death, food and resolution of personal problems) | ||
| The non-production | Absenteeism | Number of hours (time) it takes to make a decision |
| Number of hours (time) spent by the supervisor to deliberate on production and to delegate tasks | ||
| Uncovered amount of fixed installed costs | ||
| Not creating potential | Absenteeism | Number of hours (time) lost by employees to sell services |