| Factors Affecting TQM | Government | Private | Differences |
| 1) Top Management | 43% | 48% | 5% |
| 42% | 52% | 10% | |
| 43% | 48% | 5% | |
| 2) Quality Planning & Strategy | 37% | 39% | 2% |
| 31% | 30% | −1% | |
| 3) Communication | 44% | 52% | 8% |
| 38% | 53% | 15% | |
| 4) Employees Involvement | 40% | 41% | 1% |
| 38% | 33% | −5% | |
| 42% | 38% | −4% | |
| 39% | 37% | −2% | |
| 5) Training | 38% | 42% | 4% |
| 35% | 42% | 7% | |
| 48% | 50% | 2% | |
| 6) Product Design | 41% | 37% | −4% |
| 41% | 46% | 5% | |
| 50% | 56% | 6% | |
| 7) Customer Focus | 48% | 60% | 12% |
| 43% | 52% | 9% | |
| 8) Quality Culture & MIS | 32% | 41% | 9% |
| 37% | 43% | 6% | |
| 9) Continuous Improvement | 40% | 41% | 1% |
| 41% | 46% | 5% | |
| Average | 40% | 45% |