1

Weakness of attention to a quality culture

2

Weakness of commitment in employee empowerment and involvement.

3

Weakness of Training and TQM culture

4

Weakness of commitment of Top Management in achieving continuous development

5

Weakness of focusing on customer satisfaction and their expectations

6

Weakness of services and product design

7

Lack of Top Management commitment and belief in the programmes of TQM

8

Lack of use of Quality Measurement and Benchmarking

9

Poor organizational communication

10

Inefficient information systems used in the company