Item | Component | ||
1 | 2 | 3 | |
Quality of product | 0.861 |
|
|
Performance of product | 0.777 |
|
|
Brand of products | 0.630 |
|
|
Gift activity |
| 0.822 |
|
Integral exchange activity |
| 0.785 |
|
Discount activity |
| 0.745 |
|
Purchase program |
|
| 0.751 |
Return service |
|
| 0.700 |
After-sales service |
|
| 0.538 |