1

2

3

4

5

Mean

Median

SD

Quality

Doctors are good about explaining the reason for medical tests.

2.72

8.08

19.45

51.39

18.36

3.75

4.00

0.94

I think my doctor’s office has everything needed to provide complete medical care.

0.99

5.31

19.64

54.43

19.62

3.86

4.00

0.82

When I go for medical care, they are careful to check everything when treating and examining me.

2.08

9.26

22.95

49.48

16.23

3.69

4.00

0.92

Accessibility

I have easy access to the medical specialists I need.

2.56

8.42

20.15

51.73

17.13

3.72

4.00

0.93

I am able to get medical care whenever I need it.

2.15

8.03

20.68

53.41

15.73

3.73

4.00

0.90

My doctors treat me in a very friendly and courteous manner.

0.75

4.30

15.54

58.00

21.40

3.95

4.00

0.78

Responsiveness

Doctors usually spend plenty of time with me.

2.63

19.06

42.22

28.90

7.19

3.19

3.00

0.91

Cost

I feel confident that I can get the medical care I need without being set back financially.

6.75

12.93

36.29

30.38

13.65

3.31

3.00

1.07

Overall Satisfaction

The medical care I have been receiving is just about perfect.

2.27

8.57

23.59

49.62

15.95

3.68

4.00

0.92