Cause factor	Increased customer awareness	Increased customer specifications	Fast changing technology	Large number of competitors	Newer business models and practices	Need for improved infrastructure	Frequently changing policies	Increase cost of manpower
Backlog, B_g	Customers aware of B_g on FSL will non away to competitors	When customer specify their requirements and FSL falls into B_g and A_b high customer will run away	B_g can be eliminated by enquiring new equip new methods Extended Bg will have no excuse before customers Extended TAT will have no excuse FSL will need to procure new equip that are faster	High B_g will turn customers to other service to other service providers (competitors)	B_g will show down FSL to enter new business practices	This factor has to be eliminated or reduced to minimal to improve business	Government may reactively to B_g, packing FSL to accountability Government policies may put B_g on spotlight Need for Expert witness (EW) to appear in courts at increased number of criminal case forces FSL to have high B_g	FSL and Government unable to provide more staff to lower A_b due to high cost of salaries for such specific experts
Turnaround time, TAT	Slight extended TAT leads to complaints Poor FSL image on average customers	Customer specifies TAT and fast tests if TAT is still too long, they run away	Extended TAT have no excuse FSL will need to procure new equipment that are faster	With available service providers at disposal customers will opt for shorter TAT services	The customers will run away where service providers offer new business models/ practices FSL will be forced to abandon its old model for business or perish	To improve its business FSL must tower TAT; Expenses may fall on new equipment and increased number of staff	Transfer of staff with high L_c, A_d will affect FSL FSL be coming on government spotlight will be forced to reduce TAT at any expense This puts FSL at pressure which may lead to errors	Longer TAT caused by lack of manpower may lead to expenses on increased labor force Increasing staff without increasing supervisors may not help Always time is re for new workforce
Absenteeism, A_b	Leads untimeliness of services will lead complaints and tarnished image of FSL and poor competitiveness	High A_b leads to unmet customer specification and demands	Available technologies for tacking A_b New equip can be used to produce fast results and counteract A_b effects New service providers with high-tech equipment With high A_b, customers will opt for new service providers	Increased A_b will allow customers to opt for competitors to get services	High A_b hinders changes in business model and new practice Competitors with new business models and practices may arise and gain customer support due to high A_b in FSL	Business can be improved if A_b is reduced to minimal Policy changes are needed by FSL to curb A_b and improve FSL business	Policy to curb A_b in government institutions has helped FSL to curb A_b This will improve FSL’s competitiveness	High A_b implies receiving payments without working Cost of empower escalates due to high A_b as output is lowered for the same pay
Academic development index, A_d and Complex longevity, L_c	High Ad will help to wider customer’ needs Advanced technical reports	High A_d, with staff advanced in academic development, they will be able to address customer specification received, and provide advice consultancy	· Able to cope with fast changing technical when A_d is high · Able to use new in struments/equipment · Able to diagnose errors and design corrective action · Capable of setting up trouble shooting exercises	Able to maintain the competitive edge even in presence of competitors	High A_d will allow design of resent models but also to cope with new business practices Capable of playing important role	Business improvement possible as high A_d will allow staff to measure current status, analyze fund bottlenecks and find root causes	Capability to cope with changing polices high when A_d is high among employees	High A_d calls for higher salaries and hence increased manpower cost It is a give and take phenomena Ensure A_d corresponds with performance and increased revenue to create balance
Supply chain time, T_sc	Suppliers are aware of their rights T_cs for internal process must improve State supplier obligations clearly in contracts , a prior, T_sc for external process must improve	FSL must state specification precisely for suppliers and stick to procedures	Improvise new systems to take advantage of technology and shorten T_sc for the Labs to receive services/goods on time; this will help FSL at competitive advantage	Long T_sc will pare way to competitors as FSL services are not provided on time	Extended T_sc will not fit into new business models leading to last competitors	Reduced T_sc will lead to improve business	T_sc need to change, and minimize T_sc to cope with government policies New regulation place	Increase manpower in PMU unit Centralize SCM Incur manpower cost on TSC has