Cause factor | Increased customer awareness | Increased customer specifications | Increased purchase power of customers | Fast changing technology | Large number of competitors | Newer business models and practices | Need for improved infrastructure | Frequently changing policies | Increase cost of manpower |
Backlog, Bg | √√ | √√ | √√ | √√ | √√ | √ | √ | √ | √√√ |
Turnaround time, TAT | √ | √√ | √√√ | √√√ | √√ | √ | √√ | √√ | √√√ |
Absenteeism, Ab | √ | √ | √√ | √ | √√ | √ | √ | √√√ | √√ |
Academic development index, Ad | √√ | √ | √√√ | √√√ | √√√ | √ | √ | √√√ | √√√ |
Complex longevity, Lc | √√√ | √√ | √√√ | √√ | √ | √ | √ | √√√ | √√ |
Supply chain time, Tsc | √ | √ | √√ | √√ | √√ | √ | √ | √√√ | √ |
Total score | 10 | 9 | 15 | 13 | 12 | 5 | 7 | 15 | 14 |