Cause factor

Increased

customer awareness

Increased customer specifications

Increased purchase power of customers

Fast changing

technology

Large number of competitors

Newer business models and practices

Need for improved infrastructure

Frequently changing

policies

Increase cost of manpower

Backlog, Bg

√√

√√

√√

√√

√√

√√√

Turnaround time, TAT

√√

√√√

√√√

√√

√√

√√

√√√

Absenteeism, Ab

√√

√√

√√√

√√

Academic development index, Ad

√√

√√√

√√√

√√√

√√√

√√√

Complex longevity, Lc

√√√

√√

√√√

√√

√√√

√√

Supply chain time, Tsc

√√

√√

√√

√√√

Total score

10

9

15

13

12

5

7

15

14