Backlog, B_g

Category of competitive paradigm

Forces that determine competitiveness

Strategies to achieve better performance

Methods to improve operational competiveness

Backlog, B_g

P, Q, I

IR, N—minimize

LCA—Lower cost advantages, Focus

EVA, VCI, VC, CMM, IVM, BSC

Turnaround time, TAT

P, Q, I

S_b, IR, N—minimized

LCA, Focus D—differentiation

EVA, TSR, VC, BSC, CMM, APPF, IVM

Absenteeism, A_b

C, P, Q

IR, N—minimized

D

EVA, IVM, BSC, CMM

Academic development index, A_d

C, Q

IR, S_b

D, Focus

EVA, VCI, VC, CMM, IVM, BSC, TSR

Complex longevity, L_c

C

-

D

VCI, CMM, IVM, BSC

Supply chain time,T_sc

P, Q, I

S_u, IR, B, N—minimized

LCA, Focus—D

EVA, VCI, VC, CMM, APPF, IVM, BSC

Legend

C—Craftsmanship; P—Productivity; Q—Quality; I—Immediacy; N—New entrants; IR—Intensity of Rivalry; S_u—Suppliers; S_b—Substitutes; B—Buyers