Parameter | Simplification of processes | Continuous improvement of services | Process waste elimination | Customer satisfaction | Record keeping |
Backlog, Bg | √√ | √√√ | √√√ | √√√ | √√ |
Turnaround time, TAT | √ | √√√ | √√√ | √√√ | √√ |
Absenteeism, Ab | - | √√√ | - | √√ | √√ |
Academic development index, Ad | - | √√√ | - | √√ | √√ |
Complex longevity, Lc | - | √√ | - | √√ | √√ |
Supply chain time, Tsc | √√ | √√√ | √√ | √√√ | √√√ |
Total score | 6 | 17 | 8 | 15 | 13 |