Parameter

Simplification of processes

Continuous improvement of services

Process waste elimination

Customer satisfaction

Record keeping

Backlog, Bg

√√

√√√

√√√

√√√

√√

Turnaround time, TAT

√√√

√√√

√√√

√√

Absenteeism, Ab

-

√√√

-

√√

√√

Academic development index, Ad

-

√√√

-

√√

√√

Complex longevity, Lc

-

√√

-

√√

√√

Supply chain time, Tsc

√√

√√√

√√

√√√

√√√

Total score

6

17

8

15

13