Customer’s Satisfaction level

Quality of electricity supply

Price

Response time following incidents

Warning time before interruption

Updated Website

Not at all satisfied

21.4%

42.9%

27.6%

28.6%

10.2%

Not satisfied

30.6%

31.6%

40.8%

33.7%

10.2%

Indifferent

28.6%

18.4%

24.5%

30.6%

76.5%

Satisfied

19.4%

7.1%

4.1%

5.1%

3.1%

Very satisfied

0%

0.0%

3.0%

2%

0%

Total

100%

100%

100%

100%

100%