| Customer’s Satisfaction level | Quality of electricity supply | Price | Response time following incidents | Warning time before outage | Updated Website |
| Not at all satisfied | 27.8% | 50.1% | 41.2% | 42.4% | 5.7% |
| Not satisfied | 30.4% | 31.9% | 32.5% | 31.6% | 6.6% |
| Indifferent | 23% | 11.3% | 22.1% | 23.6% | 84.2% |
| Satisfied | 18.2% | 6.3% | 3.3% | 2.1% | 2.4% |
| Very satisfied | 0.6% | 0.3% | 0.9% | 0.3% | 1.2% |
| Total | 100% | 100% | 100% | 100% | 100% |