| Questions | Feedbacks | |
| Yes | No | |
| 1) Do your travel agency has requirements for employees’ English competence? | 20 | 0 |
| 2) Do new employees need to have CET-4 or CET-6 certificates? | 17 | 3 |
| 3) Do new employees lack English knowledge about the industry? | 18 | 2 |
| 4) Can new employees flexibly use industry terms in English? | 5 | 15 |
| 5) Can new employees introduce scenic spots in English? | 3 | 17 |
| 6) Have new employees grasped qualified industry-related English listening and speaking skills? | 2 | 18 |
| 7) Have new employees fully understood Chinese and Western culture and different customs? | 0 | 20 |
| 8)Can new employees design international travel routes? | 0 | 20 |