Relationships

Path

Significance

Decomposed model

Human resource adjustment for lack

Increasing overtime work is negatively related to patients’ satisfaction

−0.308

ρ ≤ 0.05

Increasing part time employment is positively related to patients’ satisfaction

0.081

ρ ≤ 0.05

Recruitment full time employment is negatively related to patients’ satisfaction

−0.202

ρ ≤ 0.05

Develop training

On the job training is positively related to pastients’ satisfaction

0.164

ρ ≤ 0.05

Off the job training is positively related to patients’ satisfaction

0.025

ρ ≤ 0.05

Develop promotion

Internal promotion is positively related to patients’ satisfaction

0.184

ρ ≤ 0.05

External promotion is positively related to patients’ satisfaction

−0.413

ρ ≤ 0.05

Retirement system

Disability retirement is negatively related to patients’ satisfaction

−0.051

ρ ≤ 0.05