3) Develop promotion a) internal promotion (IPR) · Staff members who get promoted (moved to higher position) come from among the employees itself. · We are used to encourage employees to remain for a long time in the company by offering internal promotions. b) external promotion (EPR) · We can’t always promote from within our organisation, sometimes, staff member who get promoted come from outside of employees itself. · External promotion is an issued option for us to give a good chance to adopt new ideas from outside and to bring new blood to the company. 4) Retirement system a) disability retirement (DIR) · Because of failing health and disabilities, we decide to compel some of health providers to retire before the official retirement age. b) early retirement (EAR) · Stressful experiences, a lack of job satisfaction, less social support from family and others and excessive work load forced some of our healthcare workers to choose an early retirement. c) normal retirement (NOR) · We are keen to designe a retirement program (for normal retirees) that can attract, motivate and provide employees with adequate retirement income. · We are keen on an equity distribution of an appropriate retirement income (after normal retirement) which depends on pension program, years of contribution and occupation. |
Dependent variable: patients’ satisfaction with the quality of care ( |
1) Access (ACCE) · To what extent are you satisfied or dissatisfied with the convenience of location of treatment. · To what extent are you satisfied or dissatisfied with the convenience of the available hours for treatment. · To what extent are you satisfied or dissatisfied with the access to healthcare when needed. · To what extent are you satisfied or dissatisfied with the in office waiting time. · To what extent are you satisfied or dissatisfied with the length of time you wait between making an appointment and the day of your visit. 2) communication (COMM) · To what extent are you satisfied or dissatisfied with the provider’s explanation of health care procedures. · To what extent are you satisfied or dissatisfied with the provider’s explanation of medical tests. · To what extent are you satisfied or dissatisfied with the attention provider gives to what you have to say. · To what extent are you satisfied or dissatisfied with reassurance and support offered to you by health care providers. 3) outcomes (OUTC) · To what extent are you satisfied or dissatisfied with the outcomes of your health care (how much you were helped). |