| Functional Health Literacy Items N = 362 | Never | Rarely | Occasionally | Regularly | Always | Mean | SD | |
| 1 | How often are appointment cards written in a way that is easy to read and understand? | 25.1% | 17.1% | 22.4% | 13.5% | 21.8% | 2.90 | 1.548 |
| 2 | How often are medical forms difficult to understand and fill out? | 9.7% | 16.0% | 31.5% | 24.0% | 18.8% | 3.26 | 1.231 |
| 3 | How often do you have difficulty understanding written information your health care provider gives you? | 10.8% | 21.3% | 24.3% | 24.3% | 19.3% | 3.20 | 1.274 |
| 4 | How often do you have problems learning about your medical condition because of difficulty in understanding written information? | 6.9% | 14.4% | 25.7% | 29.8% | 23.2% | 3.48 | 1.119 |
| 5 | How often do you have someone (like a family member, friend, hospital/clinic worker, or caregiver) help you read hospital materials? | 13.5% | 17.7% | 26.7% | 24.3% | 18.0% | 3.15 | 1.288 |
| 6 | How often are you confident filling out medical forms by yourself | 13.3% | 17.4% | 24.3% | 21.5% | 23.5% | 3.25 | 1.343 |
| 7 | How often are you confident following the instructions on the label of a medication bottle/packet? | 9.4% | 22.9% | 18.8% | 19.1% | 29.8% | 3.37 | 1.363 |
|
| Cumulative Mean |
|
|
|
|
| 3.23 | 1.31 |