Pillar | Element | Variable Measurement |
Product and Service | Value Proposition | Value propositions can be divided into high-end, mid-end and low-end. Value proposition can be analyzed from the perspectives of how value is created, value level, price level and customer buying cycle. |
Customer Interface | Customer Relationship | The customer relationship begins with defining who the customer is, how to define the relationship with the customer, and how to maintain the relationship. |
Customer Segments | Distinguished by what segment of customers the company wants to offer value to. | |
Channel | The channel can be analyzed from the perspective of the four marketing strategies of “product, price, channel and promotion”, or the reason why the channel creates value, or the channel satisfies which function of customer buying cycle. | |
Infrastructure Management | Key Activities | The key activity of an enterprise can be roughly divided into three categories: manufacturing products, problem solving and platform/network. |
Key Resources | Key resources are measured according to the categories of human resources, technical resources, market resources, etc. | |
Key Partnership | The partnership is a voluntarily initiated cooperative agreement between two or more companies in order to create value for the customer. Partnerships can form beneficial networks. | |
Financial Aspects | Cost Structure | It’s measured by the representation in money of all the means employed in the business model. |
Revenue Stream | Revenue stream refers to the way a company makes money through a variety of revenue flows. |